Polityka zwrotu kosztów
We want you to feel confident when shopping with PixelKnot. Please review the return and cancellation terms below before placing your order.
14-Day Returns
Return requests must be submitted within 14 days of delivery. Customers are responsible for return shipping, and a 5% processing fee applies to approved returns.
Cancellations
Orders can be cancelled anytime before shipment.
No Exchanges
We do not offer exchanges.
If you would like a different product or design, you will need to return the eligible item according to our return policy and place a new order separately.
For items that arrive damaged, defective, or incorrect, please contact us at contact@pixelknot.ai so we can review the issue and determine the appropriate solution.
Non-Returnable
Ready-to-Hang Artwork and Custom Button Art are not eligible for customer-initiated returns or cancellations.
Returns
For products that have already been shipped, we accept return requests within 14 days of delivery.
To be eligible for a return, the item must be returned in the same condition in which you received it. Please keep the original packaging and ensure the item has not been damaged or altered after delivery.
To request a return, please contact us at:
Please include your order number and the reason for your return. We will provide the return instructions and return address after your request is reviewed.
Return Shipping & Fees
Customers are responsible for arranging and paying for the return shipment.
A 5% return processing fee will be deducted from the approved refund amount.
Return shipping costs are non-refundable.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, please contact us at contact@pixelknot.ai as soon as possible.
Please include your order number and clear photos of the item and packaging so we can review the issue and determine the appropriate solution.
For items that arrive damaged, defective, or incorrect due to an issue on our side, return shipping arrangements and refund or replacement solutions may differ from our standard return policy.
Non-Returnable Products
The following products are not eligible for customer-initiated returns or cancellations:
Ready-to-Hang Artwork
All Large Button Art products in the Ready-to-Hang Artwork collection.
Custom Button Art
Personalized and custom-made products created specifically for you.
Because these products are made or prepared specifically for the customer, return and cancellation requests are not accepted.
Order Cancellations
Cancellation requests apply only to orders that have not yet been shipped.
You may request cancellation at any time before your order is shipped.
Once an order has been shipped, it can no longer be cancelled and will be subject to the applicable return policy.
Cancellation rules apply only to orders placed after these rules are introduced or updated.
Refunds
Once an approved return has been received and inspected, we will confirm whether the refund is approved.
For approved returns, the applicable 5% return processing fee and any non-refundable costs will be deducted from the refund amount. Refunds will be issued to the original payment method.
Processing times may vary depending on your payment provider or financial institution.
Questions About Returns?
For questions about returns, cancellations, refunds, or a specific order, please contact us at: